Widerrufsrecht

Returns

We are sure that you will love your Mustard Locker but if you change your mind we can accept a return within 30 days of purchase if the product is unopened + has not been assembled. We are unable to offer a refund or exchange after this period.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We advise you to use a trackable shipping service or purchase shipping insurance as we can not process a refund until we receive your returned item. 

Our returns policy is applicable to products purchased from www.mustardmade.com/www.mustardmade.co.uk only. If you purchased from a stockist, please contact them directly.

Please email team@mustardmade.com for returns.

Only regular priced items may be refunded, sale items cannot be refunded.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

 

Damage or defects

Each part of your locker is carefully created by passing the metal through various stages, from one pair of hands to another. From time to time there may be slight imperfections. If you discover an imperfection you are not happy with, please email us photographs at team@mustardmade.com and we will do our best to fix it.
Our aim will be to replace the part (rather than the whole product) where possible, to limit waste and to make you happy!

 

Feedback

As our lovely customers, we are always happy to hear your feedback. Feel free to get in touch to let us know what you think!
team@mustardmade.com

 

love Becca + Jess