Delivery + Returns

Our products ship across Europe from our warehouse in Slovakia. Delivery costs are shown at checkout based on your order size and location. Orders placed on our European site are charged in Euros.

• All prices include VAT, which will be shown at checkout.
• For EU customers, there are no extra taxes or duties to pay when shopping with us.
• Exceptions: additional import fees such as duties and courier brokerage fees may apply to orders going to Norway and Switzerland.
• You'll receive a shipping confirmation and tracking link once your order is on its way.
• Please double-check your address — re-delivery fees may apply if it's incorrect.
• Couriers may leave your order in a safe place if you're not home. If you'd prefer a signed-for delivery, let us know right after purchasing.
• We can't deliver to PO Box addresses.
• We can only deliver to mainland countries in Europe

Delivery times

Please allow 1–3 working days for your order to be prepared and dispatched from our warehouse. Delivery times will vary depending on where you’re based, but generally, your order will arrive within 2–6 working days from the date it’s dispatched. Rural or remote addresses may need collection from a nearby depot if door-to-door isn't possible.

You'll receive tracking details for your order once it's being prepared so you can follow it every step of the way.

If you have placed an order for multiple items, each parcel will have its own tracking information which can be seen via the tracking link.

Apartments and flats

We can't guarantee door-to-door delivery for apartments or flats, especially in larger buildings or complexes. In most cases, couriers will do their best to deliver as close to your door as possible. However, they may leave your order in a lobby, reception area, or mail room if they consider it safe to do so.

If the courier is unable to find a safe place to leave your delivery, they may leave a card with instructions for redelivery or pickup, or contact you directly for further instructions.

International delivery

We also ship from Australia, the US, and the UK. If you're browsing from overseas, visit the store closest to you. For custom quotes (outside these regions), email us at ciao@mustardmade.com

Pre-orders

Pre-order means you place the order now, for delivery in a little while. The product will be marked as 'pre-order' and show the expected dispatch date. We update these regularly so you'll know when to expect it.

You will receive an order confirmation at the time of purchase then a shipping notification when your order is dispatched. Due to the high numbers of orders we ship when we do pre-orders it may take a few days for the order to be collected and the tracking to start showing action. Nothing to worry about!

If you order ONLY pre-order items your items will be sent when the stock arrives.

If you order pre-order and in-stock items, to save you additional shipping costs, we will wait until everything is in stock and then send it all at once.

If you would like your in-stock items sooner please put them through as a separate order.

Returns

Changed your mind? You have the right to withdraw from your purchase within 14 days of receiving your order. To exercise this right, please contact us at ciao@mustardmade.com or use our withdrawal request form. Once you have notified us of your decision to withdraw, you have a further 14 days to return the goods. We will process your refund, including standard delivery costs where applicable, within 14 days of receiving the returned goods or proof of return. Unless the items are faulty, damaged or incorrect, return shipping costs are the customer's responsibility.

Conditions of return:

• You can unpack and handle your products as reasonably needed to check what they are, how they look and how they work. For flatpack furniture, this may include assembly where reasonably necessary to assess the product. If a product has been handled beyond what was reasonably necessary and this has genuinely reduced its value, we may make a proportionate deduction from your refund where permitted by applicable consumer law.
  
• Smaller items, such as Hangers, Baskets, Ledges, Storyboard, Buttons or Wordbits, can also be returned under the same 14-day cooling-off rules. Where possible, please use the original packaging and make sure everything is packed securely for its return journey.
  
• We recommend keeping and using the original packaging where possible as it is designed to keep your Mustard products safe. Original packaging is not a condition of making a return, but products do need to be packed securely for their journey back to us.
• Refunds include the cost of standard delivery. If you paid for an upgraded delivery service, this won't be refunded.
• You are responsible for the direct cost of returning the goods to us, unless we agree otherwise. The amount you pay for return shipping will be no more than the standard delivery cost you paid for your order at checkout. We'll arrange the collection with you and deduct the applicable return shipping cost from your refund.
• Sale items can be returned within the cooling-off period but are refunded at the price you paid.

Exchanges and colour swaps

If you'd like to change your colour, please let us know as soon as possible. If your order hasn't shipped we will do our best to change it before it is collected by the courier. If your order has been collected then the process is the same as a return. Once your original product arrives back with us safely, we'll send out your new choice. You'll just need to cover the return shipping and the delivery of the new product.

Please note: If your locker has already been assembled, the same return conditions above apply. Assembly does not automatically reduce your refund, although we may make a proportionate deduction if handling beyond what was reasonably necessary has genuinely reduced the value of the product.

Nothing in this policy limits any rights you have under the consumer laws that apply in your country.

Damage or defects

If your order arrives with a fault or imperfection, please email us photos at ciao@mustardmade.com and we'll put it right. Wherever possible we'll replace the part (rather than the whole product) to limit waste and make you happy!

For full details, read our Returns Policy.