Refund policy

Returns

Changed your mind? You have the right to withdraw from your purchase within 14 days of receiving your order. To exercise this right, please contact us at ciao@mustardmade.com or use our withdrawal request form. Once you have notified us of your decision to withdraw, you have a further 14 days to return the goods. We will process your refund, including standard delivery costs where applicable, within 14 days of receiving the returned goods or proof of return. Unless the items are faulty, damaged or incorrect, return shipping costs are the customer's responsibility.

Conditions of return:

• You can unpack and handle your products as reasonably needed to check what they are, how they look and how they work. For flatpack furniture, this may include assembly where reasonably necessary to assess the product. If a product has been handled beyond what was reasonably necessary and this has genuinely reduced its value, we may make a proportionate deduction from your refund where permitted by applicable consumer law.
• Smaller items, such as Hangers, Baskets, Ledges, Storyboard, Buttons or Wordbits, can also be returned under the same 14-day cooling-off rules. Where possible, please use the original packaging and make sure everything is packed securely for its return journey.
• We recommend keeping and using the original packaging where possible as it is designed to keep your Mustard products safe. Original packaging is not a condition of making a return, but products do need to be packed securely for their journey back to us.
• Refunds will include the cost of the original standard delivery. If you chose an upgraded delivery option (like express delivery), that additional amount won't be refunded.
• You are responsible for the direct cost of returning the goods to us, unless we agree otherwise. The amount you pay for return shipping will be no more than the standard delivery cost you paid for your order at checkout. We'll arrange the collection with you and deduct the applicable return shipping cost from your refund.
• Sale items can be returned within the cooling-off period and are refunded at the price you paid.

Exchanges and colour swaps

If you'd like to change your colour, the process is the same as a return. Once your original product arrives back with us safely, we'll send out your new choice. You'll just need to cover the return shipping and the delivery of the new product.

Please note: If your locker has already been assembled, the same return conditions above apply. Assembly does not automatically reduce your refund, although we may make a proportionate deduction if handling beyond what was reasonably necessary has genuinely reduced the value of the product.

Nothing in this policy limits any rights you have under the consumer laws that apply in your country.

Damage or defects

Each part of your Mustard product is carefully created by passing it through various stages, from one pair of hands to another. From time to time, there may be slight imperfections. If you discover an imperfection you are not happy with, please email us photographs at ciao@mustardmade.com and we will do our best to fix it. Our aim will be to replace the part (rather than the whole product) where possible, to limit waste and to make you happy!

Feedback

As our lovely customers, we are always happy to hear your feedback. Feel free to get in touch to let us know what you think!