FAQ's

mustard made FAQ

We get it, it's tricky to tell from photos. That's why we offer colour swatches so you can see the actual colour in it's real finish for yourself before you pick. You can order as many colours as you like HERE.

The Original Locker Collection

The Shorty: H72 * W35 * D46 cm

The Skinny: H183 * W35 * D46 cm

The Lowdown: H72 * W100 * D40 cm

The Midi: H111 * W85 * D40 cm

The Twinny: H183 * W85 * D50 cm

The Standard: H57 * W162 * D40 cm

The Glass Locker Collection

The Mixer: H100 * W75 * D40 cm

The Collector: H170 * W85 * D40 cm

The Kit: H57 * W60 * D18 cm

The Ledge - Small: H12 * W35 * D13 cm

The ledge - Large : H12 * W85 * D13 cm

The Baskets

Big x 1: H16 * W40 * D26 cm

Small x 2: H16 * W24.5 * D17

The Hangers

Kids Clip: H12 * W25 cm

Kids Top: H17.5 * W30.5 cm

Adult Clip: H12 * W35 cm

Adult Top: H20 * W38.5 cm

The Original Locker Collection

The Shorty: H59 * W50 * D15 cm

The Skinny: H180 * W55 * D15 cm

The Lowdown: H124 * W57 * D18.5 cm

The Midi: H110 * W49.5 * D23.5 cm

The Twinny

Box A: H177 * W58 * D14 cm

Box B: H177 * W58 * D10 cm

The Standard

Box A: H50 * W179 * D6.5 cm

Box B: H49 * W51 * D17 cm

The Glass Collection

The Mixer: H98 * W49 * D23 cm

The Collector

Box A: H186 * W49 * D14 cm

Box B: H187 * W50 * D12.5 cm

The Kit: W76 * H45 * D15 cm

The Ledge - Small: H37 * W17 * D17 cm

The Ledge - Large: H87.5 * W17 * D17 cm

The Baskets: H43 * W28 * D20 cm

The Original Locker Collection

The steel we use for the lockers is nice and sturdy. In the Skinny, Shorty, Twinny and Standard each shelf can hold up to 20kg, and in the Midi and Lowdown each shelf can hold up to 40kg.

On top of the lockers our recommended weight limit is 50kg, however on top of The Standard, our recommended weight limit is 150kg. For the Skinny and Twinny we’d recommend being careful with what you put on top, just in case it falls off!

The Glass Collection

In The Mixer and The Collector each shelf can hold up to 25kg. On top of The Mixer + The Collector, our recommended weight limit is 40kg. We suggest you avoid placing anything heavy on top of your locker (just in case it falls off!) and keep the heaviest items on the bottom shelves.

The Kit can hold up to 8kg on the shelf, and our recommended weight limit for the top is 10kg.

The Ledge 

The Ledge comes in 2 different sizes. The maximum weight capacity for each is:

Small: 10kg 

Large: 15kg 

Each locker has holes in the back to fix it to the wall for safety and extra stability.

READ MORE: locker safety

The Shorty comes in both opening options, to the left + to the right. Our standard is for the door to open to the right. The Skinny only comes in the standard right opening.

The Shorty in Mustard in the photo opens to the right. This means the handle is on the left and the hinge is on the right, the door swings open towards the right.

The Shorty in Blush in the photo opens to the left. This means the handle is on the right and the hinge is on the left, the door swings open towards the left.

Your locker will arrive flat packed, this makes transporting much more efficient.

It's easy! Mustard lockers are smartly designed so it's nice + simple. You'll find your instructions inside + only need a screwdriver to attach the handle, no other tools needed! Trust us! Click here for our how to videos.

Don't worry, we have lots of spare parts! Just email us at ciao@mustardmade.com, tell us what you are missing + your postage details, we can send you what you need!

Email us at ciao@mustardmade.com + we will do our best to help you find a solution!

Also, just incase you're making your locker + can't find a key... they come attached to the inside of the door! 

The back panel of each locker has holes to allow you to attach it safely to the wall. We have a handy how-to guide here. Wall fixings are not provided so please consult a qualified tradesperson if you’re not sure which ones are suitable for your wall.

Our products are made from quality powder coated steel. They are strong and designed to last. 

The simple answer is nope. Our lockers are made from powder-coated steel which can rust if exposed to liquid or high levels of moisture over time. 

The longer answer is… We have had our products tested in a humidity testing lab and they passed the test with flying (mustard) colours. However, we want our customers to love our products long-term, so want you to have the most useful, honest information and would prefer to err on the side of caution!

We have seen lots of lockers in bathrooms or balconies and they do look amazing! When deciding where to put your locker, please consider the amount of moisture, humidity and ventilation of your room.

We don't have our own shop but we do have lovely stockists across the Europe. Have a look here to find your nearest one.

TV boxes can be put inside lockers + the remote will still work with the door closed (The Standard or The Lowdown make great TV cabinets!)

Internet boxes can be kept inside your locker, but depending on how strong your internet speed is it can slow it down a little or make it not reach as far.

All of our original lockers have cable holes in the back and they are super handy! Single door lockers have one cable hole and double door (or more!) lockers have two, so you can keep extension cables and messy wires all neatly hidden away.

The lockers in our Glass Collection do not come with cable holes in the back panels.

We are currently only able make the products we have available on our website. However, we love hearing new ideas for lockers you would love to make a reality, so pop an email over to ciao@mustardmade.com if there's a type of locker you would love to see us make!

Yes, we offer Klarna which allows you to enjoy your Mustard goodies now.

Klarna offers three options for payment.

Pay in 30 days - no extra charges

Pay now (direct debit, bank transfer, card) - no extra charges

Pay over 6 monthly installments or 12 monthly installments - charges from Klarna apply

Conditions apply, click here to find out more and selct your country of delivery.

We are only able to offer Klarna in Austria, Belgium, Finland, France, Germany, Ireland, Italy, The Netherlands, Portugal and Spain.

We know everyone loves a sale, but we keep them rare and special around here. You won't see us doing a weekend flash sale 'just because' or an end-of-season clearance.

But when we DO do sales, we go big! Here's why and how to be the first to know when a sale is coming up.

We can ship to any country in mainland Europe.

Here is the list of the countries included -
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican.

If you can't see your country on the list, pop us an email at ciao@mustardmade.com and we'd be happy to help you out!

The prices shown on our website are inclusive of VAT based on your country's VAT rate. This will be automatically calculated for you and the VAT amount you are paying will be shown as 'taxes' on the checkout payment page.

FYI... If you are shipping to another country from where you are (based on your IP address) the VAT charged may be recalculated at the checkout when you update the shipping address.

When you shop on our European website, your order will be shipped from our warehouse in Slovakia, this means there will be no extra taxes or duties to be paid.

There are a few exceptions...
For orders going to Norway and Switzerland additional costs such as VAT, duties and courier brokerage fees will apply and will be charged by the courier prior to delivery.

Orders placed on our European website will be charged in Euros.

Once your order is placed, our warehouse team will prepare and dispatch it with a courier. Shipping times can vary depending on where you are.

Read more about our dispatch and shipping times here.

Got another question?

Shoot us an email at ciao@mustardmade.com

Our phone lines are currently unavailable

Our contact details
Mustard Made UK Ltd

3 Centric Close, London, NW1 7EP

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